Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
wellness programs
Career Development
Job Description
Life Time is a premier health and wellness company dedicated to helping individuals achieve their healthy way of life goals. With a nationwide presence, Life Time offers state-of-the-art fitness centers, innovative programming, and an inclusive environment that welcomes people of all backgrounds. The company prides itself on creating a fun, energetic, and supportive atmosphere for both members and employees. Life Time’s commitment to excellence and customer service drives its culture, making it a leader in the fitness and wellness industry. As an organization, Life Time fosters diversity, equity, and inclusion in its workplace by recruiting, hiring, training, and promoting talented... Show More
Job Requirements
- high school graduate or equivalent
- minimum of 1-year customer service experience
- minimum of 1-year sales experience
- completion of Membership Sales Certification within 60 days of hire
- completion of Retention Specialist Certification within 60 days of hire
Job Qualifications
- high school graduate or equivalent
- minimum of 1-year customer service experience
- minimum of 1-year sales experience
- completion of Membership Sales Certification within 60 days of hire
- completion of Retention Specialist Certification within 60 days of hire
- bachelors degree in hospitality or related field preferred
- fitness industry knowledge preferred
Job Duties
- facilitate check-in process for members and guests entering club
- monitors, handles, and delegates incoming phone calls from members and guests
- maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
- proactively builds relationships with members and guests, regularly creating over the top service experiences
- assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
- functions as a player on the Certified Retention Team, assisting members requesting to cancel their membership by communicating options and facilitating the option that best suits the member
- engage in service recovery for member questions and concerns, utilizing appropriate tools and resources to find solutions to ensure customer satisfaction
Restaurant, hotel, and hospitality jobs on OysterLink.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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