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Life Time

Membership Concierge ll

Job Overview

diamond

Benefits

inclusive workplace
Career Development
Professional training
Equity employer

Job Description

Life Time Athletic Resorts are premier destinations designed for hospitality professionals who aspire to cultivate a meaningful and rewarding career within a well-established and rapidly growing company. Life Time is widely recognized for its commitment to promoting a healthy, active lifestyle across its communities, making it an ideal workplace for individuals passionate about wellness and exemplary service. The company offers a dynamic and engaging environment where employees are encouraged to grow professionally and personally while contributing to the health and happiness of its members. Employees are supported through structured hospitality certification programs and customized career development plans that help realize... Show More

Job Requirements

  • High school graduate or equivalent
  • minimum of 1 year of customer service experience
  • passion to serve others
  • effective communication skills

Job Qualifications

  • High school graduate or equivalent
  • minimum of 1 year of customer service experience
  • effective communication skills
  • passion to serve others
  • bachelor’s degree in hospitality preferred

Job Duties

  • Operate as first point of contact for members and guests entering resort
  • exemplify a hospitality mindset to build relationships with members and guests by regularly creating extraordinary experiences
  • receive and facilitate incoming phone calls from members and guests
  • maintain updated knowledge to educate members and guests about club programming, events, pricing, and policies
  • assist members with account maintenance, processing needs, changes, and transactions including payments
  • serve as point of contact for new member acquisition and retention interactions
  • engage in problem solving and service recovery for member questions and concerns using appropriate tools and resources

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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