Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.75 - $19.25
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
wellness programs
Job Description
The Membership Concierge Leader role at Life Time is pivotal in delivering a best-in-class experience to members and guests. This leadership position is centered on guiding the Membership Concierge Team to uphold Life Time's premium brand promises through exceptional service execution, member retention, and a culture of wellness excellence. The incumbent will act as a key partner to the Club General Manager, ensuring seamless operational connectivity across all in-center departments. Responsibilities include cultivating value-based relationships that connect members and guests to tailored programs and services aligned with their healthy lifestyle goals. The role demands a strategic approach to leadership, capable... Show More
Job Requirements
- High school diploma or equivalent
- 3 plus years of managerial experience
- 3 plus years of customer service experience
- 3 plus years of sales experience
- 3 plus years of achieving budget goals
- CPR/AED certification required within 30 days of hire
Job Qualifications
- High school diploma or equivalent
- Managerial experience of 3 plus years
- Customer service experience of 3 plus years
- Sales experience of 3 plus years
- Experience achieving budget goals for 3 plus years
- CPR/AED certification within 30 days of hire
- Bachelor's or associate's degree preferred
- Hospitality management or similar degree or certification preferred
- Fitness related experience including PT or group fitness certification preferred
- Superior time management skills
- Ability to prioritize tasks
- Adapts to change and innovation
- Experience with Microsoft Dynamics CRM and Microsoft Office Suite
Job Duties
- Regularly participates in Life Time's classes, activities, events and programming
- Embodies the Life Time brand commitment to a healthy lifestyle professionally and personally
- Leads in zone by exemplifying service excellence and being a member connectivity specialist
- Encourages team members to exceed their own expectations and aim for higher performance
- Onboard and certify team members - Cast to perfection and certify to exhaustion
- Provides guidance, help, coaching, and feedback to enhance member engagement
- Meticulously manages schedules and zone rotations to ensure optimal performance and efficiency
- Functional pro in executing business protocols including new member acquisition, existing member retention and new member connectivity
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
OysterLink supports restaurant and hospitality hiring.
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