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Life Time

Membership Concierge Leader

Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
wellness programs

Job Description

Life Time is a premium health club and lifestyle brand dedicated to helping members live healthier and more active lives. Known for its extensive amenities, innovative programming, and a supportive community environment, Life Time has set a standard for excellence in the health and wellness industry. The company operates a network of state-of-the-art facilities that offer fitness training, group classes, spa services, and a variety of wellness programs tailored to meet the individual needs of its members. Life Time’s core mission is to inspire and empower its members toward achieving their healthiest lifestyle goals by providing a rich, value-driven member... Show More

Job Requirements

  • High school diploma or equivalent
  • 3+ years of managerial experience
  • 3+ years of customer service experience
  • 3+ years of sales experience
  • 3+ years of achieving budget goals
  • CPR/AED certification required within 30 days of hire

Job Qualifications

  • High school diploma or equivalent
  • 3+ years of managerial experience
  • 3+ years of customer service experience
  • 3+ years of sales experience
  • 3+ years of achieving budget goals
  • Bachelor's or associate's degree preferred
  • Hospitality management or similar degree/certification preferred
  • Fitness related experience including PT or group fitness certification preferred
  • Superior time management skills preferred
  • Ability to prioritize tasks preferred
  • Adapts to change and innovation preferred
  • Experience with Microsoft Dynamics CRM and Microsoft Office Suite preferred

Job Duties

  • Regularly participates in Life Time's classes, activities, events and programming
  • Embodies the Life Time brand commitment to a healthy lifestyle professionally and personally
  • Leads in zone by exemplifying service excellence and being a member connectivity specialist
  • Encourages team members to exceed their own expectations and aim for higher performance
  • Onboard and certify team members - Cast to perfection and certify to exhaustion
  • Provides guidance, help, coaching, and feedback to enhance member engagement
  • Meticulously manages schedules and zone rotations to ensure optimal performance and efficiency
  • Functional pro in executing business protocols including new member acquisition, existing member retention and new member connectivity

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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