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Life Time

Membership Concierge Leader

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Range $15.00 - $19.25
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
401(k) Plan
Professional development opportunities
wellness programs

Job Description

Life Time is a premier health and wellness company dedicated to providing a comprehensive approach to fitness, well-being, and healthy living. Known for its luxury athletic clubs, Life Time combines world-class facilities, expert coaching, and an array of wellness programs designed to inspire and support members on their path to a healthier, more vibrant lifestyle. The company fosters an inclusive and diverse workplace, emphasizing equity and respect for individual contributions, and is committed to equal opportunity employment. Life Time is recognized not only for its commitment to fitness but also for cultivating a positive, supportive community where employees and members... Show More

Job Requirements

  • High school diploma or equivalent
  • Minimum 3 years of managerial experience
  • Minimum 3 years of customer service experience
  • Minimum 3 years of sales experience
  • Proven track record of achieving budget goals
  • CPR/AED certification required within 30 days of hire

Job Qualifications

  • High school diploma or equivalent
  • 3+ years of managerial experience
  • 3+ years of customer service experience
  • 3+ years of sales experience
  • 3+ years of achieving budget goals
  • Bachelor’s or associate’s degree preferred
  • Hospitality management or similar degree/certification preferred
  • Fitness related experience including PT or group fitness certification preferred
  • Superior time management skills preferred
  • Ability to prioritize tasks preferred
  • Adapts to change and innovation preferred
  • Experience with Microsoft Dynamics CRM and Microsoft Office Suite preferred

Job Duties

  • Regularly participates in Life Time's classes, activities, events and programming
  • Embodies the Life Time brand commitment to a healthy lifestyle professionally and personally
  • Leads in zone by exemplifying service excellence and being a member connectivity specialist
  • Encourages team members to exceed their own expectations and aim for higher performance
  • Onboard and certify team members - Cast to perfection and certify to exhaustion
  • Provides guidance, help, coaching, and feedback to enhance member engagement
  • Meticulously manages schedules and zone rotations to ensure optimal performance and efficiency
  • Functional pro in executing business protocols including new member acquisition, existing member retention and new member connectivity

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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