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Life Time

Membership Concierge Leader

Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts

Job Description

Life Time is a leading health and wellness company dedicated to creating extraordinary experiences for its members and guests. As a premium lifestyle brand, Life Time offers an extensive range of amenities including fitness facilities, group exercise classes, spa services, healthy dining options, and engaging community events. With a focus on promoting a healthy way of life, Life Time strives to provide an inclusive and welcoming environment where members can achieve their personal health and wellness goals while connecting with others who share similar interests. The company's commitment to high standards in service, innovation, and quality has established it as... Show More

Job Requirements

  • High school diploma or equivalent
  • 3 or more years of managerial experience
  • 3 or more years of customer service experience
  • 3 or more years of sales experience
  • 3 or more years of achieving budget goals
  • CPR/AED certification required within 30 days of hire

Job Qualifications

  • High school diploma or equivalent
  • 3 or more years of managerial experience
  • 3 or more years of customer service experience
  • 3 or more years of sales experience
  • 3 or more years of achieving budget goals
  • CPR/AED certification required within 30 days of hire
  • Bachelor’s or associate’s degree preferred
  • Hospitality management or similar degree or certification preferred
  • Fitness related experience including PT or group fitness certification preferred
  • Superior time management skills preferred
  • Ability to prioritize tasks preferred
  • Adapts to change and innovation preferred
  • Experience with Microsoft Dynamics CRM and Microsoft Office Suite preferred

Job Duties

  • Regularly participates in Life Time’s classes, activities, events and programming
  • Embodies the Life Time brand commitment to a healthy lifestyle professionally and personally
  • Leads in zone by exemplifying service excellence and being a member connectivity specialist
  • Encourages team members to exceed their own expectations and aim for higher performance
  • Onboard and certify team members - Cast to perfection and certify to exhaustion
  • Provides guidance, help, coaching, and feedback to enhance member engagement
  • Meticulously manages schedules and zone rotations to ensure optimal performance and efficiency
  • Functional pro in executing business protocols including new member acquisition, existing member retention and new member connectivity

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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