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Membership Concierge Leader

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Range $16.00 - $21.00
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
wellness programs

Job Description

Life Time is a leading premium lifestyle and wellness company that operates a network of health clubs, fitness centers, and community hubs across the country. Dedicated to helping members and guests achieve their healthy way of life goals, Life Time offers a comprehensive approach to wellness that includes fitness classes, personal training, spa services, nutrition guidance, and social events. With a commitment to inclusivity, diversity, and a supportive culture, Life Time fosters an environment where every team member and member feels valued and empowered. The company emphasizes a healthy lifestyle not just as a service offering, but as a way... Show More

Job Requirements

  • High school diploma or equivalent
  • 3+ years of managerial experience
  • 3+ years of customer service experience
  • 3+ years of sales experience
  • 3+ years of achieving budget goals
  • CPR/AED certification required within 30 days of hire

Job Qualifications

  • High school diploma or equivalent
  • 3+ years of managerial experience
  • 3+ years of customer service experience
  • 3+ years of sales experience
  • 3+ years of achieving budget goals
  • preferred Bachelor's or Associate's degree
  • hospitality management or similar degree or certification
  • fitness related experience including PT or Group Fitness certification
  • superior time management skills
  • ability to prioritize tasks
  • adapts to change and innovation
  • experience with Microsoft Dynamics CRM and Microsoft Office Suite

Job Duties

  • Regularly participates in Life Time's classes, activities, events and programming
  • embodies the Life Time brand commitment to a healthy lifestyle professionally and personally
  • leads in zone by exemplifying service excellence and being a member connectivity specialist
  • encourages team members to exceed their own expectations and aim for higher performance
  • onboard and certify team members - cast to perfection and certify to exhaustion
  • provides guidance, help, coaching, and feedback to enhance member engagement
  • meticulously manages schedules and zone rotations to ensure optimal performance and efficiency
  • functional pro in executing business protocols including new member acquisition, existing member retention and new member connectivity

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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