Membership Concierge III-PT

Hillsboro, OR, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $16.00 - $21.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

wellness programs

Career development opportunities

Job Description

The Membership Concierge III role at Life Time is a critical position within the member services team, responsible for delivering the highest quality customer service to all members and guests. This position requires a proactive and energetic individual who can effectively promote Life Time to prospective members, assist in the buying process, and contribute to achieving club membership acquisition and retention goals. The Membership Concierge III acts as a leader and role model within the Concierge Team, sharing expertise and encouraging behaviors that foster a culture of exceptional service. This role not only focuses on frontline customer interactions but also... Show More

Job Requirements

High school graduate or equivalent
Minimum of 1-year customer service experience
Minimum of 1-year sales experience
Completion of Membership Sales Certification within 60 days of hire
Completion of Retention Specialist Certification within 60 days of hire

Job Qualifications

Bachelor's degree in Hospitality or related field preferred
Fitness industry knowledge preferred

Job Duties

Facilitate check-in process for members and guests entering club
Monitors, handles, and delegates incoming phone calls from members and guests
Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
Proactively builds relationships with members and guests, regularly creating over the top service experiences
Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
Functions as a player on the Certified Retention Team, assisting members requesting to cancel their membership by communicating options and facilitating the option that best suits the member
Engage in service recovery for member questions and concerns, utilizing appropriate tools and resources to find solutions to ensure customer satisfaction
Customizes the buying experience for prospective members by encouraging involvement with amenities and programs aligned to customers interests and needs
Communicates with members and prospective members via email or phone in a manner aligned with our brand
Completes administrative duties, club paperwork and cash drawer reconciliation

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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