Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee wellness programs
Retirement Plan
Job Description
Life Time is a premier health and wellness company dedicated to helping individuals achieve their healthiest life through a comprehensive range of amenities, programs, and services. Established as a leading fitness and lifestyle brand, Life Time offers state-of-the-art fitness centers, engaging wellness programs, and community-driven activities designed to support members on their wellness journeys. With a commitment to inclusivity, diversity, and equity, Life Time fosters a work environment that values the unique contributions of every employee and ensures a merit-based culture where growth and development are encouraged. Life Time prides itself on creating a fun and healthy workplace that not... Show More
Job Requirements
- High school graduate or equivalent
- minimum of 1-year customer service experience
- minimum of 1-year sales experience
- completion of membership sales certification within 60 days of hire
- completion of retention specialist certification within 60 days of hire
Job Qualifications
- High school graduate or equivalent
- minimum of 1-year customer service experience
- minimum of 1-year sales experience
- completion of membership sales certification within 60 days of hire
- completion of retention specialist certification within 60 days of hire
- bachelors degree in hospitality or related field preferred
- fitness industry knowledge preferred
Job Duties
- Facilitate check-in process for members and guests entering club
- monitors, handles, and delegates incoming phone calls from members and guests
- maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
- proactively builds relationships with members and guests, regularly creating over the top service experiences
- assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
- functions as a player on the Certified Retention Team, assisting members requesting to cancel their membership by communicating options and facilitating the option that best suits the member
- engage in service recovery for member questions and concerns, utilizing appropriate tools and resources to find solutions to ensure customer satisfaction
- customizes the buying experience for prospective members by encouraging involvement with amenities and programs aligned to customers interests and needs
- communicates with members and prospective members via email or phone in a manner aligned with our brand
- completes administrative duties, club paperwork and cash drawer reconciliation
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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