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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $15.25 - $19.50
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
wellness programs
Career Development
Job Description
Life Time is a premier lifestyle brand dedicated to creating a fun and healthy environment where members are supported in achieving their healthy way of life goals. Life Time operates state-of-the-art fitness clubs that combine traditional gym amenities with wellness, sports, and spa experiences. Known for its welcoming atmosphere and commitment to excellence, Life Time focuses on delivering exceptional service, innovative programming, and unique experiences to a diverse membership base. The company prides itself on fostering a culture that values inclusion, diversity, and respect, ensuring that all members and employees feel valued and empowered within the community.
The Membership ... Show More
The Membership ... Show More
Job Requirements
- High School graduate or equivalent
- minimum of 1-year customer service experience
- minimum of 1-year sales experience
- completion of Membership Sales Certification within 60 days of hire
- completion of Retention Specialist Certification within 60 days of hire
Job Qualifications
- High School graduate or equivalent
- minimum of 1-year customer service experience
- minimum of 1-year sales experience
- completion of Membership Sales Certification within 60 days of hire
- completion of Retention Specialist Certification within 60 days of hire
- bachelors degree in hospitality or related field preferred
- fitness industry knowledge preferred
Job Duties
- Facilitate check-in process for members and guests entering club
- monitor, handle, and delegate incoming phone calls from members and guests
- maintain updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
- proactively build relationships with members and guests, regularly creating over the top service experiences
- assist members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
- function as a player on the Certified Retention Team, assisting members requesting to cancel their membership by communicating options and facilitating the option that best suits the member
- engage in service recovery for member questions and concerns, utilizing appropriate tools and resources to find solutions to ensure customer satisfaction
- customize the buying experience for prospective members by encouraging involvement with amenities and programs aligned to customers interests and needs
- communicate with members and prospective members via email or phone in a manner aligned with our brand
- complete administrative duties, club paperwork and cash drawer reconciliation
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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