Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $19.75 - $26.50
Benefits
fully subsidized membership
discounts on products and services
401(K) retirement savings plan with company match
training and professional development
Paid sick leave
Medical insurance
Dental Insurance
Vision Insurance
Short term disability insurance
long term disability insurance
Life insurance
flexible spending accounts
Parental leave
Paid Time Off
deferred compensation plan
Job Description
Life Time is a premier health and wellness company that offers a full spectrum of fitness, wellness, and recreational experiences designed to help members achieve their healthy way of life goals. With a strong emphasis on providing exceptional customer service and fostering a positive club culture, Life Time operates across multiple locations, combining world-class facilities with expert guidance and innovative programs. The company values inclusivity, diversity, and equity in the workplace, ensuring that every team member feels respected and empowered while contributing to the organization's ongoing growth and success. Life Time is also committed to professional development and career growth,... Show More
Job Requirements
- High school graduate or equivalent
- minimum of 1-year customer service experience
- minimum of 1-year sales experience
- completion of membership sales certification within 60 days of hire
- completion of retention specialist certification within 60 days of hire
Job Qualifications
- High school graduate or equivalent
- minimum of 1-year customer service experience
- minimum of 1-year sales experience
- completion of membership sales certification within 60 days of hire
- completion of retention specialist certification within 60 days of hire
- bachelor's degree in hospitality or related field (preferred)
- fitness industry knowledge (preferred)
Job Duties
- Facilitate check-in process for members and guests entering club
- monitors, handles, and delegates incoming phone calls from members and guests
- maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
- proactively builds relationships with members and guests, regularly creating over the top service experiences
- assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
- functions as a player on the Certified Retention Team, assisting members requesting to cancel their membership by communicating options and facilitating the option that best suits the member
- engage in service recovery for member questions and concerns, utilizing appropriate tools and resources to find solutions to ensure customer satisfaction
- customizes the buying experience for prospective members by encouraging involvement with amenities and programs aligned to customers interests and needs
- communicates with members and prospective members via email or phone in a manner aligned with our brand
- completes administrative duties, club paperwork and cash drawer reconciliation
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
OysterLink connects hospitality employers and applicants.
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