Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
wellness programs
Career Development
Job Description
Life Time is a premier fitness and lifestyle company dedicated to providing unparalleled health and wellness experiences to individuals and families. As a leading brand in the fitness industry, Life Time operates upscale health clubs that combine state-of-the-art fitness equipment, comprehensive wellness programs, and a welcoming community environment. The company prides itself on fostering a culture of inclusivity, diversity, and equity, ensuring that every employee and member feels valued and supported. Life Time's commitment to excellence is reflected in its dedication to creating an enriching environment where members can achieve their healthy way of life goals while enjoying a supportive,... Show More
Job Requirements
- High school graduate or equivalent
- Minimum of 1-year customer service experience
- Minimum of 1-year sales experience
- Completion of Membership Sales Certification within 60 days of hire
- Completion of Retention Specialist Certification within 60 days of hire
Job Qualifications
- High school graduate or equivalent
- Minimum of 1-year customer service experience
- Minimum of 1-year sales experience
- Completion of Membership Sales Certification within 60 days of hire
- Completion of Retention Specialist Certification within 60 days of hire
- Bachelor's degree in hospitality or related field preferred
- Fitness industry knowledge preferred
Job Duties
- Facilitate check-in process for members and guests entering club
- Monitors, handles, and delegates incoming phone calls from members and guests
- Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
- Proactively builds relationships with members and guests, regularly creating over the top service experiences
- Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
- Functions as a player on the Certified Retention Team, assisting members requesting to cancel their membership by communicating options and facilitating the option that best suits the member
- Engage in service recovery for member questions and concerns, utilizing appropriate tools and resources to find solutions to ensure customer satisfaction
- Customizes the buying experience for prospective members by encouraging involvement with amenities and programs aligned to customers interests and needs
- Communicates with members and prospective members via email or phone in a manner aligned with our brand
- Completes administrative duties, club paperwork and cash drawer reconciliation
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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