Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.50 - $18.75
Work Schedule
Standard Hours
Benefits
inclusive workplace
diverse workplace
equitable workplace
Equal opportunity employer
Job Description
Life Time is a premier health and fitness company dedicated to creating vibrant environments where individuals and families can engage in both physical activities and healthy living. With a commitment to excellence, Life Time offers an inclusive, diverse, and equitable workplace that values and celebrates the unique contributions of each team member. As a leader in the fitness and wellness industry, Life Time provides its members with a comprehensive range of services and amenities designed to support their health and wellness goals. The company focuses on building a culture of service and excellence that empowers team members to deliver outstanding... Show More
Job Requirements
- high school graduate or equivalent
- minimum of 1-year customer service experience
- minimum of 1-year sales experience
- completion of membership sales certification within 60 days of hire
- completion of retention specialist certification within 60 days of hire
Job Qualifications
- high school graduate or equivalent
- minimum of 1-year customer service experience
- minimum of 1-year sales experience
- completion of membership sales certification within 60 days of hire
- completion of retention specialist certification within 60 days of hire
- bachelors degree in hospitality or related field preferred
- fitness industry knowledge preferred
Job Duties
- facilitate check-in process for members and guests entering club
- monitors, handles, and delegates incoming phone calls from members and guests
- maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
- proactively builds relationships with members and guests, regularly creating over the top service experiences
- assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
- functions as a player on the Certified Retention Team, assisting members requesting to cancel their membership by communicating options and facilitating the option that best suits the member
- engage in service recovery for member questions and concerns, utilizing appropriate tools and resources to find solutions to ensure customer satisfaction
- customizes the buying experience for prospective members by encouraging involvement with amenities and programs aligned to customers interests and needs
- communicates with members and prospective members via email or phone in a manner aligned with our brand
- completes administrative duties, club paperwork and cash drawer reconciliation
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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