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Life Time

Membership Concierge III

Job Overview

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Employment Type

Hourly
Full-time
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Compensation

Type:
Hourly
Rate:
Exact $20.00
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Work Schedule

Standard Hours
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Benefits

fully subsidized membership
discounts on Life Time products and services
401(k) retirement savings plan with company discretionary match (21 years of age and older)
training and professional development
paid sick leave where required by law
Medical insurance
Dental Insurance
Vision Insurance
prescription drug coverage
Short term disability insurance
long term disability insurance
Life insurance
Pre-tax flexible spending plans
Dependent care plans
Parental leave
Adoption assistance
Paid Time Off
deferred compensation plan

Job Description

Life Time is a premier lifestyle brand dedicated to improving the health and wellness of its members through a comprehensive, high-quality fitness and leisure environment. As a leading health club and fitness company, Life Time offers a holistic approach to wellness, combining fitness centers, pools, spa services, and an array of wellness programs designed to support members in achieving their best healthy way of life. Known for prioritizing a welcoming and inclusive culture, Life Time champions diversity, equity, and inclusion, ensuring all team members and members feel respected and valued. The company commits to providing top-tier service, professional growth opportunities,... Show More

Job Requirements

  • High school graduate or equivalent
  • Minimum of 1-year customer service experience
  • Minimum of 1-year sales experience
  • Completion of Membership Sales Certification within 60 days of hire
  • Completion of Retention Specialist Certification within 60 days of hire

Job Qualifications

  • High school graduate or equivalent
  • Minimum of 1-year customer service experience
  • Minimum of 1-year sales experience
  • Completion of Membership Sales Certification within 60 days of hire
  • Completion of Retention Specialist Certification within 60 days of hire
  • Preferred bachelors degree in hospitality or related field
  • Preferred fitness industry knowledge

Job Duties

  • Facilitate check-in process for members and guests entering club
  • Monitors, handles, and delegates incoming phone calls from members and guests
  • Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
  • Proactively builds relationships with members and guests, regularly creating over the top service experiences
  • Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
  • Functions as a player on the Certified Retention Team, assisting members requesting to cancel their membership by communicating options and facilitating the option that best suits the member
  • Engage in service recovery for member questions and concerns, utilizing appropriate tools and resources to find solutions to ensure customer satisfaction
  • Customizes the buying experience for prospective members by encouraging involvement with amenities and programs aligned to customers interests and needs
  • Communicates with members and prospective members via email or phone in a manner aligned with our brand
  • Completes administrative duties, club paperwork and cash drawer reconciliation

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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