Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $20.00
Work Schedule
Standard Hours
Benefits
a fully subsidized membership
discounts on Life Time products and services
401(k) retirement savings plan with company discretionary match (21 years of age and older)
training and professional development
paid sick leave where required by law
Medical
Dental
Vision
prescription drug coverage
Short term disability insurance
long term disability insurance
Life insurance
Pre-tax flexible spending plans
Dependent care plans
Parental leave
Adoption assistance
Paid Time Off
deferred compensation plan
Job Description
Life Time is a premier health and wellness company that operates a network of luxury athletic resorts, fitness centers, and wellness spas. Known for its commitment to providing a comprehensive healthy living experience, Life Time focuses on offering exceptional facilities and services that promote active lifestyles, holistic wellness, and community engagement. The company prides itself on creating an inclusive, diverse, and equitable workplace that respects and celebrates the unique contributions of each individual while emphasizing merit and qualifications in its hiring practices. Life Time’s culture encourages team members to thrive in a supportive, fun, and healthy work environment while contributing... Show More
Job Requirements
- High school graduate or equivalent
- minimum of 1-year customer service experience
- minimum of 1-year sales experience
- completion of Membership Sales Certification within 60 days of hire
- completion of Retention Specialist Certification within 60 days of hire
Job Qualifications
- High school graduate or equivalent
- minimum of 1-year customer service experience
- minimum of 1-year sales experience
- completion of Membership Sales Certification within 60 days of hire
- completion of Retention Specialist Certification within 60 days of hire
- bachelors degree in hospitality or related field preferred
- fitness industry knowledge preferred
Job Duties
- Facilitate check-in process for members and guests entering club
- monitor, handle, and delegate incoming phone calls from members and guests
- maintain updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
- proactively build relationships with members and guests, regularly creating over the top service experiences
- assist members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
- function as a player on the Certified Retention Team, assisting members requesting to cancel their membership by communicating options and facilitating the option that best suits the member
- engage in service recovery for member questions and concerns, utilizing appropriate tools and resources to find solutions to ensure customer satisfaction
- customize the buying experience for prospective members by encouraging involvement with amenities and programs aligned to customers interests and needs
- communicate with members and prospective members via email or phone in a manner aligned with our brand
- complete administrative duties, club paperwork and cash drawer reconciliation
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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