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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Professional Development
Retirement Plan
Employee Discounts
wellness programs
Job Description
Life Time is a premier health and wellness company known for its commitment to creating exceptional experiences for its members and guests. As a leader in the health club industry, Life Time combines resort-style amenities with a deep focus on personalized service, fostering a welcoming environment where individuals can thrive physically and socially. With locations across the nation, Life Time provides a variety of fitness, recreational, and wellness programs designed to meet the diverse needs of its community. The company prides itself on a culture of inclusivity, diversity, and equity, emphasizing professional growth and development for its employees. Life Time... Show More
Job Requirements
- High school diploma or equivalent
- 1-2 years of customer service or sales experience
- able to stand for at least 4 hours at a time
- strong verbal communication skills
- ability to multitask in a fast-paced environment
- friendly and outgoing demeanor
- completed Retention Specialist Certification within 60 days of hire
Job Qualifications
- High school graduate or equivalent
- minimum of 1-2 years of experience in customer service or sales
- complete Retention Specialist Certification within 60 days of hire
- passion to serve others
- effective communication skills
- friendly and outgoing demeanor
- ability to multitask and work in a fast-paced environment
Job Duties
- Operates as first point of contact for members and guests entering resort
- exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
- receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition
- maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
- assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
- serves as a key point of contact for new membership sales and member retention interactions
- engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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