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Life Time, Inc.

Membership Concierge II

Job Overview

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Employment Type

Hourly
Full-time
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Compensation

Type:
Hourly
Rate:
Range $18.75 - $22.25
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Work Schedule

Standard Hours
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Benefits

a fully subsidized membership
discounts on Life Time products and services
401(k) retirement savings plan with company discretionary match (21 years of age and older)
training and professional development
paid sick leave where required by law
Medical insurance
Dental Insurance
Vision Insurance
prescription drug coverage
Short term disability insurance
long term disability insurance
Life insurance
pre-tax flexible spending and dependent care plans
Parental leave
Adoption assistance
Paid Time Off
deferred compensation plan

Job Description

Life Time Athletic Resorts are premier destinations known for their exceptional hospitality and commitment to fostering a healthy lifestyle. As an established and continuously growing company, Life Time serves as the ideal workplace for hospitality professionals who aspire to develop a meaningful and lifestyle-oriented career. Focused on creating vibrant, health-driven communities, Life Time offers its members an environment where they can thrive physically, mentally, and socially within resort-style facilities. Each resort is more than a gym or a club; it is a place where wellness meets luxury and dedicated staff provide personalized experiences that inspire members toward healthier, happier lives.<... Show More

Job Requirements

  • High school graduate or equivalent
  • minimum of 1 year of customer service experience
  • passion to serve others
  • effective communication skills

Job Qualifications

  • Bachelor’s degree in hospitality preferred
  • effective communication skills
  • passion to serve others

Job Duties

  • Operate as first point of contact for members and guests entering resort
  • exemplify a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
  • receive and facilitate incoming phone calls from members and guests
  • maintain updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
  • assist members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
  • serve as point of contact for new member acquisition and member retention interactions
  • engage in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location