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Life Time, Inc.

Membership Concierge II

Job Overview

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Employment Type

Hourly
Full-time
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Compensation

Type:
Hourly
Rate:
Exact $17.00
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Benefits

a fully subsidized membership
discounts on Life Time products and services
401(k) retirement savings plan with company discretionary match (21 years of age and older)
training and professional development
paid sick leave where required by law
Medical insurance
Dental Insurance
Vision Insurance
prescription drug coverage
Short term disability insurance
long term disability insurance
Life insurance
Pre-tax flexible spending plan
Dependent care plan
Parental leave
Adoption assistance
Paid Time Off
deferred compensation plan

Job Description

Life Time Athletic Resorts is a renowned destination for hospitality professionals who are seeking a lifestyle-oriented career within a well-established and rapidly growing company. Known for creating vibrant communities centered around health and wellness, Life Time blends fitness facilities, resort amenities, and a welcoming social atmosphere to offer members an exceptional experience. With locations across the country, Life Time continues to innovate in the fitness and hospitality industry by emphasizing personalized service and holistic well-being. The company’s culture fosters professional growth, continuous learning, and the advancement of careers within the industry. Employees at Life Time benefit from a supportive environment... Show More

Job Requirements

  • High school graduate or equivalent
  • Minimum of 1 year of customer service experience
  • Passion to serve others
  • Effective communication skills

Job Qualifications

  • High school graduate or equivalent
  • Minimum of 1 year of customer service experience
  • Effective communication skills
  • Passion to serve others
  • Bachelor’s degree in hospitality preferred

Job Duties

  • Operates as first point of contact for members and guests entering resort
  • Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
  • Receives and facilitates incoming phone calls from members and guests
  • Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
  • Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
  • Serves as point of contact for new member acquisition and member retention interactions
  • Engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location