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Life Time, Inc.

Membership Concierge II

Job Overview

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Employment Type

Hourly
Full-time
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Compensation

Type:
Hourly
Rate:
Exact $17.00
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Work Schedule

Standard Hours
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Benefits

a fully subsidized membership
discounts on Life Time products and services
401(k) retirement savings plan with company discretionary match
training and professional development
Paid sick leave
Medical insurance
Dental Insurance
Vision Insurance
prescription drug coverage
Short term disability insurance
long term disability insurance
Life insurance
Pre-tax flexible spending plan
Pre-tax dependent care plan
Parental leave
Adoption assistance
Paid Time Off
deferred compensation plan

Job Description

Life Time Athletic Resorts are premier destinations tailored for hospitality professionals who aspire to cultivate a lifestyle career within an established and expanding company. As part of a vibrant community focused on promoting healthier and happier living, Life Time offers unparalleled opportunities for career development and personal growth. Recognized as leaders in the health and wellness hospitality sector, Life Time Athletic Resorts blend luxury resort experiences with comprehensive wellness programming, creating environments where members are encouraged to achieve their best selves both physically and mentally. The company prides itself on fostering a culture centered on inclusivity, diversity, and equitable growth,... Show More

Job Requirements

  • High school graduate or equivalent
  • minimum of 1 year of customer service experience
  • passion to serve others
  • effective communication skills

Job Qualifications

  • High school graduate or equivalent
  • minimum of 1 year of customer service experience
  • effective communication skills
  • passion to serve others
  • bachelor’s degree in hospitality preferred

Job Duties

  • Operate as first point of contact for members and guests entering resort
  • exemplify a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
  • receive and facilitate incoming phone calls from members and guests
  • maintain updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
  • assist members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
  • serve as point of contact for new member acquisition and member retention interactions
  • engage in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location