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Life Time

Membership Concierge II

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Range $15.00 - $19.00
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off

Job Description

Life Time Athletic Resorts is a premier hospitality company dedicated to providing an unmatched community experience centered around health, wellness, and active lifestyles. Established as a destination for hospitality professionals, Life Time Athletic Resorts is rapidly growing and widely recognized for its commitment to fostering healthier, happier lives through inclusive and engaging environments. Whether guests are visiting for fitness classes, wellness programs, or social events, Life Time offers a comprehensive range of services designed to enhance overall well-being. The company values diversity and inclusivity, ensuring that its workplace respects and celebrates the unique contributions of each employee, fostering an equitable... Show More

Job Requirements

  • High school graduate or equivalent
  • minimum of 1 year of customer service experience
  • passion to serve others
  • effective communication skills

Job Qualifications

  • High school graduate or equivalent
  • minimum of 1 year of customer service experience
  • passion to serve others
  • effective communication skills
  • bachelor’s degree in hospitality preferred

Job Duties

  • Operates as first point of contact for members and guests entering resort
  • exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
  • receives and facilitates incoming phone calls from members and guests
  • maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
  • assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
  • serves as point of contact for new member acquisition and member retention interactions
  • engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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