Membership Concierge II

Houston, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $15.00 - $19.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Professional development opportunities

Employee wellness programs

Discounts on club services

Job Description

Life Time Athletic Resorts is a premier hospitality company dedicated to fostering a healthy and active lifestyle for its members. Renowned for its luxurious and comprehensive resort amenities, Life Time Athletic provides an exceptional environment where hospitality professionals can pursue fulfilling and meaningful careers. As an established and rapidly expanding organization, Life Time Athletic combines wellness, sport, and social experiences to create vibrant communities centered around health and happiness. The resorts serve as lifestyle destinations that cater to individuals seeking a balanced and enriched life, supported by a dedicated team committed to member satisfaction and engagement.

The Membership Concierg... Show More

Job Requirements

High school graduate or equivalent
minimum of 1 year of customer service experience
passion to serve others
effective communication skills

Job Qualifications

Bachelor's degree in hospitality preferred
effective communication skills
passion to serve others
customer service experience preferred

Job Duties

Operates as first point of contact for members and guests entering resort
exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
receives and facilitates incoming phone calls from members and guests
maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
serves as point of contact for new member acquisition and member retention interactions
engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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