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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Job Description
Life Time is a premier hospitality and lifestyle company dedicated to creating exceptional experiences for its members and guests through outstanding service and meticulous attention to detail. As a dynamic and renowned organization, Life Time operates resorts and wellness clubs that emphasize a luxury, member-focused environment where engagement and satisfaction are paramount. Known for blending wellness, recreation, and community, Life Time is committed to enhancing the lives of its members by providing world-class service and amenities. The company fosters a culture that values inclusivity, diversity, and professional growth, making it an ideal place for individuals passionate about hospitality and customer... Show More
Job Requirements
- Skilled at multi-tasking
- delivering high quality customer service
- service recovery
- verbal communication
- comfortable working in a fast-paced environment
- able to stand for 4 hours at a time
- friendly and outgoing demeanor
Job Qualifications
- High school graduate or equivalent
- minimum of 1-2 years of experience in customer service or sales
- complete retention specialist certification within 60 days of hire
- passion to serve others
- effective communication skills
- bachelor’s degree in hospitality preferred
Job Duties
- Operates as first point of contact for members and guests entering resort
- exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
- receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition
- maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
- assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
- serves as a key point of contact for new membership sales and member retention interactions
- engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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