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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Job Description
Life Time is a premier hospitality and lifestyle company that offers comprehensive health, fitness, resort, and residential experiences. Renowned for its commitment to quality and innovation, Life Time seamlessly combines luxury amenities with exceptional customer service to create unparalleled experiences for its members and guests. The company stands as an iconic symbol of wellness and lifestyle, continually striving to enhance the lives of those it serves through a vibrant and inclusive culture. Life Time prides itself on fostering an environment that values diversity, equity, and inclusion, promoting equal opportunity employment where individuals are empowered to grow and succeed based on... Show More
Job Requirements
- High School graduate or equivalent
- Minimum of 1-2 years of experience in customer service or sales
- Ability to multitask and deliver high quality customer service
- Skilled in service recovery and verbal communication
- Comfortable working in a fast-paced environment
- Ability to stand for 4 hours at a time
- Friendly and outgoing demeanor
Job Qualifications
- High School graduate or equivalent
- Minimum of 1-2 years of experience in customer service or sales
- Complete Retention Specialist Certification within 60 days of hire
- Passion to serve others
- Effective communication skills
Job Duties
- Operate as first point of contact for members and guests entering resort
- Exemplify a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
- Receive inbound phone calls and conduct outbound outreach with members and guests to support engagement and acquisition
- Maintain updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
- Assist members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
- Serve as a key point of contact for new membership sales and member retention interactions
- Engage in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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