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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $13.50 - $17.50
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
wellness programs
Job Description
Life Time is a renowned health and wellness company dedicated to providing world-class fitness, athletic, and lifestyle experiences for individuals and families. With a vast network of state-of-the-art resort-style clubs offering fitness centers, spas, pools, sports courts, and numerous wellness programs, Life Time stands at the forefront of the wellness industry. Founded with a vision to inspire healthy living through active lifestyles and community engagement, Life Time has grown into a leading name in hospitality-driven wellness services. The company's strong commitment to inclusivity, diversity, and equitable workplace practices further underscores its dedication to creating a positive and welcoming environment for... Show More
Job Requirements
- Skilled at multi-tasking
- delivering high quality customer service
- service recovery and verbal communication
- comfortable working in a fast-paced environment
- able to stand for 4 hours at a time
- demonstrate a friendly and outgoing demeanor
Job Qualifications
- High school graduate or equivalent
- minimum of 1-2 years of experience in customer service or sales
- complete Retention Specialist Certification within 60 days of hire
- effective communication skills
- passion to serve others
Job Duties
- Operate as first point of contact for members and guests entering resort
- exemplify a hospitality mindset to build relationships with members and guests regularly creating extraordinary experiences
- receive inbound phone calls and conduct outbound outreach with members and guests to support engagement and acquisition
- maintain updated knowledge to appropriately educate all members and guests of club programming events pricing and policies
- assist members with account maintenance processing member needs changes and transactions including program service and product payments
- serve as a key point of contact for new membership sales and member retention interactions
- engage in problem solving and service recovery for member questions and concerns utilizing appropriate tools and resources
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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