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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $14.50 - $18.75
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career Development
wellness programs
Job Description
Life Time is a premier lifestyle and hospitality company dedicated to creating extraordinary experiences for its members and guests. Known for its expansive resorts that blend fitness, wellness, and luxury living, Life Time offers a unique environment where health and hospitality come together to provide unparalleled service and amenities. As a company committed to inclusivity, diversity, and equity, Life Time fosters a workplace culture that respects and celebrates individual contributions, ensuring equal opportunity recruitment, hiring, training, and promotion based on merit and qualifications. With its comprehensive approach to member engagement and high standards of service delivery, Life Time is not... Show More
Job Requirements
- High school graduate or equivalent
- Minimum of 1-2 years of experience in customer service or sales
- Skilled at multi-tasking
- Delivering high quality customer service
- Service recovery
- Verbal communication
- Comfortable working in a fast-paced environment
- Able to stand for 4 hours at a time
- Demonstrate a friendly and outgoing demeanor
Job Qualifications
- High school graduate or equivalent
- Minimum of 1-2 years of experience in customer service or sales
- Effective communication skills
- Passion to serve others
- Completion of Retention Specialist Certification within 60 days of hire preferred
- Bachelor’s degree in hospitality preferred
- Skilled at multi-tasking and delivering high quality customer service
Job Duties
- Operates as first point of contact for members and guests entering resort
- Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
- Receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition
- Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
- Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
- Serves as a key point of contact for new membership sales and member retention interactions
- Engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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