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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $14.50 - $18.75
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee wellness programs
Career development opportunities
inclusive workplace
Job Description
Life Time is a prominent health and wellness company dedicated to providing its members with exceptional service and unparalleled recreational and fitness experiences. Recognized as a leading provider of upscale health clubs and resorts, Life Time offers a variety of facilities including fitness centers, pools, spas, and dining services. With locations across the United States and Canada, the company prides itself on creating environments that promote healthy living, community engagement, and vibrant social interactions. Life Time is committed to diversity, equity, and inclusion, ensuring that everyone feels welcome and valued within its vibrant community. As an employer, Life Time fosters... Show More
Job Requirements
- High school graduate or equivalent
- Minimum of 1-2 years of experience in customer service or sales
- Able to stand for 4 hours at a time
- Comfortable working in a fast-paced environment
- Skilled at multi-tasking
- Delivering high quality customer service
- Service recovery
- Verbal communication
- Friendly and outgoing demeanor
Job Qualifications
- High school graduate or equivalent
- Minimum of 1-2 years of experience in customer service or sales
- Effective communication skills
- Passion to serve others
- Completion of Retention Specialist Certification within 60 days of hire
- Preferred bachelor's degree in hospitality
Job Duties
- Operates as first point of contact for members and guests entering resort
- Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
- Receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition
- Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
- Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
- Serves as a key point of contact for new membership sales and member retention interactions
- Engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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