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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Career development opportunities
Employee wellness programs
Retirement Plan
Paid holidays
Job Description
Life Time is a premier lifestyle company known for its commitment to inspiring healthy and active lives. Operating a multitude of facilities including athletic clubs, wellness centers, and resorts, Life Time integrates fitness, health, and wellness with a hospitality-driven approach. The company is widely recognized for creating outstanding member experiences and cultivating a strong sense of community. Life Time values inclusivity, diversity, and equity in the workplace and is dedicated to providing equal opportunities for all employees, ensuring a supportive environment where every team member can thrive and contribute meaningfully to the organization’s success. The culture emphasizes professional development, recognizing... Show More
Job Requirements
- High school graduate or equivalent
- minimum of 1-2 years of experience in customer service or sales
- ability to multi-task and deliver high quality customer service
- strong verbal communication skills
- comfort working in a fast paced environment
- ability to stand for 4 hours at a time
- friendly and outgoing demeanor
Job Qualifications
- High school graduate or equivalent
- minimum of 1-2 years of experience in customer service or sales
- completion of Retention Specialist Certification within 60 days of hire
- passion to serve others
- effective communication skills
- bachelor’s degree in hospitality (preferred)
Job Duties
- Operates as first point of contact for members and guests entering resort
- exemplifies a hospitality mindset to build relationships with members and guests regularly creating extraordinary experiences
- receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition
- maintains updated knowledge to appropriately educate all members and guests of club programming events pricing and policies
- assists members with account maintenance processing member needs changes and transactions including program service and product payments
- serves as a key point of contact for new membership sales and member retention interactions
- engages in problem solving and service recovery for member questions and concerns utilizing appropriate tools and resources
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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