Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
inclusive workplace environment
Job Description
Life Time is a leading health and wellness company that operates luxury athletic resorts, inspiring healthy lifestyles and transforming communities. With a commitment to providing exceptional member experiences, Life Time offers a variety of recreational, fitness, hospitality, and wellness services. The company emphasizes an inclusive, diverse, and equitable workplace culture where every team member’s unique contributions are valued and respected. Life Time is known for its inviting environment, outstanding training programs, and comprehensive benefits, making it a desirable place for career growth and professional development in the hospitality and wellness industry.
The Membership Concierge II role at L... Show More
The Membership Concierge II role at L... Show More
Job Requirements
- High school graduate or equivalent
- minimum of 1-2 years of experience in customer service or sales
- complete Retention Specialist Certification within 60 days of hire
- passion to serve others
- effective communication skills
- ability to multitask and work in a fast-paced environment
- able to stand for 4 hours at a time
- friendly and outgoing demeanor
Job Qualifications
- High school graduate or equivalent
- minimum of 1-2 years of experience in customer service or sales
- passion to serve others
- effective communication skills
- ability to multitask and work in a fast-paced environment
- friendly and outgoing demeanor
- willingness to complete Retention Specialist Certification within 60 days of hire
- bachelor's degree in hospitality preferred
Job Duties
- Operates as first point of contact for members and guests entering resort
- exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
- receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition
- maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
- assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
- serves as a key point of contact for new membership sales and member retention interactions
- engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources
OysterLink helps hospitality teams hire in one place.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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