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Membership Concierge II

Job Overview

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Employment Type

Full-time
Hourly
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Compensation

Hourly
Exact $20.25
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Work Schedule

Standard Hours
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Benefits

a fully subsidized membership
discounts on Life Time products and services
401(k) retirement savings plan with company discretionary match
training and professional development
Paid sick leave
Medical insurance
Dental Insurance
Vision Insurance
short term disability
long term disability
Life insurance
Flexible spending account
Dependent Care Assistance
Parental leave
Paid Time Off
deferred compensation plan

Job Description

Life Time Athletic Resorts are premier destinations catering to hospitality professionals who aspire to build lifestyle careers in a thriving, established, and expanding company. Renowned for their commitment to health and wellness, Life Time Athletic Resorts blend fitness, wellness, and social engagement to create vibrant, community-focused environments. These resorts emphasize a 'healthy way of life' philosophy that encourages members to achieve balanced physical and mental well-being. Life Time offers a dynamic workplace where employees have the opportunity to grow personally and professionally in a supportive atmosphere that values both individual and team success. The company fosters a culture of continuous... Show More

Job Requirements

  • High school graduate or equivalent
  • minimum of 1 year of customer service experience
  • passion to serve others
  • effective communication skills

Job Qualifications

  • High school graduate or equivalent
  • minimum of 1 year of customer service experience
  • passion to serve others
  • effective communication skills
  • bachelor's degree in hospitality preferred

Job Duties

  • Operates as first point of contact for members and guests entering resort
  • exemplifies a hospitality mindset to build relationships with members and guests regularly creating extraordinary experiences
  • receives and facilitates incoming phone calls from members and guests
  • maintains updated knowledge to appropriately educate all members and guests of club programming events pricing and policies
  • assists members with account maintenance processing member needs changes and transactions including program service and product payments
  • serves as point of contact for new member acquisition and member retention interactions
  • engages in problem solving and service recovery for member questions and concerns utilizing appropriate tools and resources

Job Qualifications

Experience

Mid Level (3-7 years)


Job Location

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