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Life Time

Membership Concierge II

Job Overview

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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee wellness programs

Job Description

Life Time Athletic Resorts are premier destinations for hospitality professionals striving for a lifestyle career within a well-established and continually expanding company. Life Time is known for its dedication to fostering healthier, happier communities by offering exceptional athletic resorts that combine fitness, wellness, and luxury amenities. These resorts attract a dynamic clientele committed to a healthy lifestyle, and as such, the company prides itself on providing career opportunities that align with these values.

Joining Life Time means becoming part of a company that prioritizes holistic well-being for both its members and its team. The company culture is centered on servic... Show More

Job Requirements

  • High school graduate or equivalent
  • minimum of 1 year of customer service experience
  • passion to serve others
  • effective communication skills

Job Qualifications

  • High school graduate or equivalent
  • minimum of 1 year of customer service experience
  • passion to serve others
  • effective communication skills
  • bachelor’s degree in hospitality preferred

Job Duties

  • Operates as first point of contact for members and guests entering resort
  • exemplifies a hospitality mindset to build relationships with members and guests regularly creating extraordinary experiences
  • receives and facilitates incoming phone calls from members and guests
  • maintains updated knowledge to appropriately educate all members and guests of club programming events pricing and policies
  • assists members with account maintenance processing member needs changes and transactions including program service and product payments
  • serves as point of contact for new member acquisition and member retention interactions
  • engages in problem solving and service recovery for member questions and concerns utilizing appropriate tools and resources

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Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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