Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
inclusive workplace
Career growth opportunities
Professional Development
Employee wellness programs
Diverse and equitable environment
supportive team culture
Job Description
Life Time is a leading health and wellness company that operates as a resort-style fitness club, dedicated to providing exceptional experiences for its members. The company is committed to promoting a healthy lifestyle through comprehensive fitness, spa, and recreational offerings while fostering an inclusive, diverse, and equitable workplace. Life Time emphasizes the importance of personal and professional growth, encouraging employees to develop their skills and advance their careers through various certification levels and customized succession plans. This commitment to employee development ensures a dynamic work environment where staff can thrive and contribute positively to the member experience.
The Membership... Show More
The Membership... Show More
Job Requirements
- skilled at multi-tasking
- delivering high quality customer service
- service recovery
- verbal communication
- comfortable working in a fast-paced environment
- able to stand for 4 hours at a time
- demonstrate a friendly and outgoing demeanor
Job Qualifications
- high school graduate or equivalent
- minimum of 1-2 years of experience in customer service or sales
- complete retention specialist certification within 60 days of hire
- passion to serve others
- effective communication skills
Job Duties
- operates as first point of contact for members and guests entering resort
- exemplifies a hospitality mindset to build relationships with members and guests regularly creating extraordinary experiences
- receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition
- maintains updated knowledge to appropriately educate all members and guests of club programming events pricing and policies
- assists members with account maintenance processing member needs changes and transactions including program service and product payments
- serves as a key point of contact for new membership sales and member retention interactions
- engages in problem solving and service recovery for member questions and concerns utilizing appropriate tools and resources
OysterLink connects hospitality businesses with candidates.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: