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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $16.50 - $21.25
Work Schedule
Standard Hours
Benefits
inclusive workplace
Career Development
wellness programs
Employee Discounts
Paid Time Off
Health Insurance
Retirement Plan
Job Description
Life Time is a leading lifestyle and health club company dedicated to providing an unparalleled fitness and wellness experience. With a commitment to excellence, Life Time operates a network of luxury health clubs and resorts designed to inspire and nurture a healthy and vibrant life for its members. The company emphasizes a holistic approach to wellness, offering a broad array of services including fitness programs, sports activities, spa treatments, nutrition counseling, and family-friendly events, making it a premier destination for individuals seeking to improve their overall well-being. As a brand, Life Time is committed to fostering an inclusive, diverse, and... Show More
Job Requirements
- skilled at multi-tasking
- delivering high quality customer service
- service recovery and verbal communication
- comfortable working in a fast-paced environment
- able to stand for 4 hours at a time
- demonstrate a friendly and outgoing demeanor
Job Qualifications
- high school graduate or equivalent
- minimum of 1-2 years of experience in customer service or sales
- complete retention specialist certification within 60 days of hire
- passion to serve others
- effective communication skills
Job Duties
- operates as first point of contact for members and guests entering resort
- exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
- receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition
- maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
- assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
- serves as a key point of contact for new membership sales and member retention interactions
- engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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