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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Job Description
Life Time is a leading lifestyle brand dedicated to the health and well-being of its members, offering a unique combination of fitness, wellness, and recreational amenities across its resorts and clubs. With a focus on inclusivity, diversity, and equity, Life Time strives to create an environment where every member and employee feels valued and respected. The company is recognized for its high standards of service, innovative programming, and a community-oriented approach that fosters long-term health and happiness for its members. Known for its comprehensive wellness offerings, including state-of-the-art fitness equipment, swimming pools, tennis courts, spa services, and a range of... Show More
Job Requirements
- High school graduate or equivalent
- Minimum of 1-2 years of experience in customer service or sales
- Ability to multi-task
- Deliver high quality customer service
- Proficient in service recovery
- Effective verbal communication skills
- Comfortable working in a fast-paced environment
- Able to stand for 4 hours at a time
- Friendly and outgoing demeanor
Job Qualifications
- High school graduate or equivalent
- Minimum of 1-2 years of experience in customer service or sales
- Complete retention specialist certification within 60 days of hire
- Passion to serve others
- Effective communication skills
- Bachelor’s degree in hospitality (preferred)
Job Duties
- Operates as first point of contact for members and guests entering resort
- Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
- Receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition
- Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
- Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
- Serves as a key point of contact for new membership sales and member retention interactions
- Engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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