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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee wellness programs
Career development opportunities
inclusive work environment
Job Description
Life Time is a premier health and wellness company recognized across the United States for its commitment to creating extraordinary experiences and fostering vibrant communities. Specializing in luxury health clubs, resort-style pools, spas, and extensive fitness facilities, Life Time combines hospitality and wellness to enhance the lives of its members. The company prides itself on its team-oriented culture, outstanding customer service, and innovative approach to wellness management, delivering comprehensive health solutions tailored for each members needs. Life Times resorts are designed not just as fitness centers but as destinations where health, recreation, and social engagement intersect in an ambiance of... Show More
Job Requirements
- Skilled at multitasking
- Deliver high quality customer service
- Experience in service recovery
- Strong verbal communication skills
- Comfortable working in fast-paced environment
- Able to stand for 4 hours at a time
- Friendly and outgoing demeanor
Job Qualifications
- High school graduate or equivalent
- Minimum of 1-2 years of experience in customer service or sales
- Complete Retention Specialist Certification within 60 days of hire
- Passion to serve others
- Effective communication skills
- Bachelors degree in hospitality (preferred)
Job Duties
- Operate as first point of contact for members and guests entering resort
- Exemplify a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
- Receive inbound phone calls and conduct outbound outreach with members and guests to support engagement and acquisition
- Maintain updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
- Assist members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
- Serve as a key point of contact for new membership sales and member retention interactions
- Engage in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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