You're Viewing 1 Of 95,000+ Jobs On OysterLink
Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Free room nights, Discounted and Friends & Family Room Rates
Medical, Dental, and Vision Insurance with only a 30-day waiting period!
401K with company match
Free parking
Generous Paid Time Off
Paid Family Bonding Time and Adoption Assistance
Tuition Reimbursement
Employee stock purchase plan
Discounts at various retailers -Apple, AT&T, Verizon, Headspace and many more
Job Description
Hyatt is a globally recognized hospitality company committed to delivering exceptional guest experiences through caring and attentive associates. Known for its luxury accommodations and personalized service, Hyatt operates a diverse portfolio of hotels and resorts worldwide, catering to a variety of travelers seeking comfort, style, and exceptional service. Andaz Miami Beach, a prime Hyatt property, stands out as a luxury lifestyle hotel situated in the heart of Mid-beach Miami. Housed in an iconic art-deco building, this hotel offers a unique blend of contemporary design and local culture, providing guests with immersive experiences accentuated by thoughtful texture, art, and vibrant colors.Show More
Job Requirements
- Be able to stand or walk a minimum eight-hour shift
- be able to twist, tow (push or pull), reach, bend, climb and carry objects as necessary
- comfortable working in a fast-paced, evolving environment with shifting member needs
- ability to address members' concerns promptly to maintain satisfaction
- maintain positive and productive working relationships with other team members and departments
- Must be able to work inside and outside at all times of the year as needed, based upon business volumes
Job Qualifications
- Minimum 1-2 years of experience in hospitality, luxury retail, private clubs, or member-based environments
- Strong attention to detail with the ability to multitask in a fast-paced, high-touch environment
- Proficiency with CRM systems and Microsoft Office, comfort with technology and data entry
- Ability to maintain discretion, confidentiality, and professionalism in all interactions
- Strong problem-solving skills with the ability to anticipate needs and act proactively
- A proactive, collaborative mindset with a passion for hospitality and member engagement
- Must be able to stand or walk a minimum eight-hour shift
- Must be able to twist, tow (push or pull), reach, bend climb and carry objects as necessary
- Must have excellent communication skills and be able to read, write, speak and understand English
- Must be able to work inside and outside at all times of the year as needed, based upon business volumes
Job Duties
- Guests can also enjoy private outdoor terraces with stunning views of the Atlantic and the Miami skyline
- Under the general guidance of the Director of Membership, the Membership Concierge is a front-facing ambassador of the members club, responsible for cultivating meaningful relationships with members while delivering highly personalized, intuitive, and refined service
- This role supports the full membership lifecycle, from onboarding and engagement to daily service and retention, ensuring every interaction reflects the club's standards of excellence, discretion, and warmth
- Serve as a primary point of contact of members, delivering elevated, personalized service at every touch point
- Anticipate members preferences, and proactively respond to needs and requests
- Assist with member onboarding, orientations, and ongoing engagement initiatives
- Maintain a strong on-floor presence to foster connection, loyalty, and community
- Support membership applications, renewals, upgrades, an inquires with accuracy and discretion
- Maintain up to date member profiles, preferences, and interactions in the membership database
- Handle member communications via phone, email, and in person in a professional and timely manner
- Assist with billing questions, account updates, and general administrative support
- Support member events, activations, and exclusive experiences, including check-in, hosting, and follow up
- Collaborate with internal teams to ensure seamless execution of member programming
- Capture member feedback and insights to enhance offerings and experiences
- Partner closely with other departments to deliver cohesive member journey
- Uphold all brand standards, service values, and confidentiality expectations
- Act as a brand ambassador, representing the culture, values, and lifestyle of the club at all times
- We recognize we are in the hospitality industry and that may require us to provide lateral service
- We will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service
- Flexible schedule, including evenings, weekends, and holidays
- Comfortable working in a fast-paced, evolving environment with shifting member needs
- Ability to address members' concerns promptly to maintain satisfaction
- All team members must maintain a neat, clean and well-groomed appearance
- Specific department uniform guidelines and/or required articles of clothing will be explained to you by your supervisor
- Ability to multitask, work in a fast-paced environment and have a high-level attention to detail
- Maintain positive and productive working relationships with other team members and departments
- Ability to work independently and to partner with others to promote an environment of teamwork
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
Don't Stop At One Job - There's More
Create a free profile
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
More Jobs Like This:
View All