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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee wellness programs
Career Development
inclusive work environment
Job Description
Life Time is a prominent health, fitness, and lifestyle brand that operates resorts across the United States and Canada. Known for its holistic approach to wellness, Life Time offers state-of-the-art facilities, including fitness centers, pools, spas, and dining options, combined with a vibrant calendar of wellness events and programs. The company prioritizes delivering exceptional member experiences by fostering a community environment that encourages healthy living and personal growth. Life Time's resorts focus not only on physical fitness but also on overall well-being through engaging programming and personalized services that meet each member's unique needs. The organization prides itself on commitment... Show More
Job Requirements
- Skillful at multitasking
- Deliver high quality customer service
- Deliver service recovery
- Strong verbal communication skills
- Comfortable working in a fast-paced environment
- Able to stand for 4 hours at a time
- Friendly and outgoing demeanor
Job Qualifications
- High school graduate or equivalent
- Minimum of 1-2 years of experience in customer service or sales
- Complete Retention Specialist Certification within 60 days of hire
- Effective communication skills
- Passion to serve others
- Preferred: Bachelor’s degree in hospitality
Job Duties
- Operates as first point of contact for members and guests entering resort
- Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
- Receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition
- Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
- Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
- Serves as a key point of contact for new membership sales and member retention interactions
- Engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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