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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Dental Insurance
Health Insurance
Adoption assistance
Free parking
Employee stock purchase plan
401(k) matching
Tuition Reimbursement
Paid Time Off
Vision Insurance
Job Description
Hyatt is a globally recognized hospitality company known for its dedication to delivering authentic and heartfelt experiences to its guests. With a strong emphasis on hospitality excellence, Hyatt operates a portfolio of luxury hotels and resorts around the world. The company prides itself on its inclusive culture, commitment to associate growth, and focus on meaningful guest interactions. Hyatt's approach combines innovative service practices with robust training programs designed to foster associates who excel in creating memorable stays for their guests. The company values empathy, integrity, respect, inclusion, experimentation, and wellbeing, all of which shape its corporate culture and service standards.... Show More
Job Requirements
- Minimum 1-2 years of experience in hospitality, luxury retail, private clubs, or member-based environments
- Strong attention to detail with the ability to multitask in a fast-paced, high-touch environment
- Proficiency with CRM systems and Microsoft Office, comfort with technology and data entry
- Flexible schedule, including evenings, weekends, and holidays
- Comfortable working in a fast-paced, evolving environment with shifting member needs
- Ability to maintain discretion, confidentiality, and professionalism in all interactions
- Strong problem-solving skills with the ability to anticipate needs and act proactively
- A proactive, collaborative mindset with a passion for hospitality and member engagement
- Ability to address members’ concerns promptly to maintain satisfaction
- All team members must maintain a neat, clean and well-groomed appearance
- Specific department uniform guidelines and/or required articles of clothing will be explained by supervisor
- Ability to multitask, work in a fast-paced environment and have a high-level attention to detail
- Maintain positive and productive working relationships with other team members and departments
- Ability to work independently and to partner with others to promote an environment of teamwork
- Must be able to stand or walk a minimum eight-hour shift
- Must be able to twist, tow (push or pull), reach, bend climb and carry objects as necessary
- Must have excellent communication skills and be able to read, write, speak and understand English
- Must be able to work inside and outside at all times of the year as needed, based upon business volumes
Job Qualifications
- Minimum 1-2 years of experience in hospitality, luxury retail, private clubs, or member-based environments
- Strong attention to detail with the ability to multitask in a fast-paced, high-touch environment
- Proficiency with CRM systems and Microsoft Office, comfort with technology and data entry
- Flexible schedule, including evenings, weekends, and holidays
- Comfortable working in a fast-paced, evolving environment with shifting member needs
- Ability to maintain discretion, confidentiality, and professionalism in all interactions
- Strong problem-solving skills with the ability to anticipate needs and act proactively
- A proactive, collaborative mindset with a passion for hospitality and member engagement
- Ability to address members’ concerns promptly to maintain satisfaction
Job Duties
- Serve as a primary point of contact of members, delivering elevated, personalized service at every touch point
- Anticipate members preferences, and proactively respond to needs and requests
- Assist with member onboarding, orientations, and ongoing engagement initiatives
- Maintain a strong on-floor presence to foster connection, loyalty, and community
- Support membership applications, renewals, upgrades, and inquiries with accuracy and discretion
- Maintain up to date member profiles, preferences, and interactions in the membership database
- Handle member communications via phone, email, and in person in a professional and timely manner
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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