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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $13.50 - $17.25
Work Schedule
Standard Hours
Day Shifts
Benefits
inclusive work culture
Professional development opportunities
Employee wellness programs
flexible scheduling
competitive compensation
Employee Discounts
community engagement initiatives
Job Description
Life Time is a premier upscale health and wellness company providing a unique combination of fitness, healthy living, and social experiences to its members. With locations nationwide, Life Time operates as a luxury lifestyle brand that integrates personalized services including state-of-the-art fitness facilities, spa treatments, healthy dining, and specialized programming focused on wellness and community engagement. This company is committed to fostering an inclusive environment that promotes health, well-being, and happiness among its diverse membership base. Life Time is recognized for its dedication to professional growth, employee development, and creating exceptional experiences for both their members and employees.
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Job Requirements
- High school graduate or equivalent
- Minimum of 1-2 years of experience in customer service or sales
- Complete Retention Specialist Certification within 60 days of hire
- Passion to serve others
- Effective communication skills
- Comfortable working in a fast-paced environment
- Able to stand for 4 hours at a time
- Friendly and outgoing demeanor
Job Qualifications
- High school graduate or equivalent
- Minimum of 1-2 years of experience in customer service or sales
- Complete Retention Specialist Certification within 60 days of hire
- Passion to serve others
- Effective communication skills
- Bachelor's degree in hospitality preferred
Job Duties
- Operates as first point of contact for members and guests entering resort
- Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
- Receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition
- Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
- Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
- Serves as a key point of contact for new membership sales and member retention interactions
- Engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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