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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $15.25 - $19.75
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
wellness programs
Job Description
Life Time is a premier lifestyle brand that operates an extensive network of health clubs, resorts, and residential communities across the United States and Canada. Known for a holistic approach to wellness, Life Time offers more than just a traditional gym experience; it integrates fitness, spa, healthy dining, and family-friendly activities within its expansive club environment. As a leader in the hospitality and wellness industry, Life Time emphasizes creating exceptional environments where members can thrive physically, mentally, and socially. The company is committed to fostering a diverse and inclusive workplace, promoting equity, and valuing the unique contributions of every individual.... Show More
Job Requirements
- High school graduate or equivalent
- Minimum of 1-2 years of experience in customer service or sales
- Ability to multitask
- Deliver high quality customer service
- Perform service recovery
- Exhibit strong verbal communication
- Comfortable working in a fast-paced environment
- Able to stand for 4 hours at a time
- Demonstrate a friendly and outgoing demeanor
Job Qualifications
- High school graduate or equivalent
- Minimum of 1-2 years of experience in customer service or sales
- Complete Retention Specialist Certification within 60 days of hire
- Passion to serve others
- Effective communication skills
Job Duties
- Operates as first point of contact for members and guests entering resort
- Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
- Receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition
- Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
- Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
- Serves as a key point of contact for new membership sales and member retention interactions
- Engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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