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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
inclusive workplace
Career Development
certification programs
supportive environment
Professional networking
Job Description
The Membership Concierge role at Life Time Athletic Resorts is a vital position that places you at the forefront of exceptional guest service and member experience. As a Membership Concierge, you become the first point of contact for members and guests, embodying a hospitality mindset that builds meaningful relationships and delivers extraordinary experiences consistently. This position involves managing account maintenance, facilitating seamless service delivery, and providing insightful guidance about club programming, events, and policies. You will handle incoming communications with professionalism, assist with member account transactions, and participate actively in member retention and new member acquisition efforts. The role offers... Show More
Job Requirements
- High school graduate or equivalent
- Minimum of 1 year of customer service experience
- Passion to serve others
- Effective communication skills
Job Qualifications
- Bachelor’s degree in hospitality preferred
Job Duties
- Operates as first point of contact for members and guests entering resort
- Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
- Receives and facilitates incoming phone calls from members and guests
- Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
- Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
- Serves as point of contact for new member acquisition and member retention interactions
- Engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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