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Job Overview
Job Description
Life Time is a renowned health and wellness resort community dedicated to delivering exceptional service through its diverse offerings in fitness, sports, and leisure. Recognized for its unique blend of luxury amenities and inclusive community programming, Life Time serves a broad membership base that values not just health but also social engagement and personalized experiences. The resort is committed to fostering an environment where members can thrive physically, socially, and mentally, underpinned by a corporate culture that embraces diversity, equity, and inclusion. Life Time’s mission centers on helping members lead healthier, more fulfilling lives by providing comprehensive services at state-of-the-art... Show More
Job Requirements
- Skilled at multi-tasking
- delivering high quality customer service
- service recovery and verbal communication
- comfortable working in a fast-paced environment
- able to stand for 4 hours at a time
- demonstrate a friendly and outgoing demeanor
Job Qualifications
- High school graduate or equivalent
- minimum of 1-2 years of experience in customer service or sales
- complete retention specialist certification within 60 days of hire
- passion to serve others
- effective communication skills
- bachelor's degree in hospitality preferred
Job Duties
- Operates as first point of contact for members and guests entering resort
- exemplifies a hospitality mindset to build relationships with members and guests regularly creating extraordinary experiences
- receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition
- maintains updated knowledge to appropriately educate all members and guests of club programming events pricing and policies
- assists members with account maintenance processing member needs changes and transactions including program service and product payments
- serves as a key point of contact for new membership sales and member retention interactions
- engages in problem solving and service recovery for member questions and concerns utilizing appropriate tools and resources
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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