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Life Time, Inc. logo

Membership Concierge

Job Overview

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Employment Type

Full-time
Hourly
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Compensation

Hourly
Exact $20.25
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Work Schedule

Standard Hours
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Benefits

fully subsidized membership
discounts on products and services
401(k) retirement savings plan with company discretionary match
training and professional development
Paid sick leave
Medical insurance
Dental Insurance
Vision Insurance
prescription drug coverage
Short term disability insurance
long term disability insurance
Life insurance
flexible spending plan
Dependent care plan
Parental leave
Adoption assistance
Paid Time Off
deferred compensation plan

Job Description

Life Time is a premier health and wellness company that offers state-of-the-art fitness centers, resort-style amenities, and a comprehensive approach to healthy living. Known for its commitment to creating a welcoming and inclusive environment, Life Time operates numerous clubs across the United States and Canada, catering to individuals and families who seek a holistic lifestyle experience. The company places a high priority on service excellence, innovation, and community engagement, ensuring that every member and guest receives personalized attention and support. Life Time's business culture fosters professional growth, inclusivity, and diversity, making it an employer of choice in the hospitality and... Show More

Job Requirements

  • High school graduate or equivalent
  • Minimum of 1-2 years of experience in customer service or sales
  • Ability to multitask
  • Deliver high quality customer service
  • Service recovery skills
  • Effective verbal communication
  • Comfortable working in a fast-paced environment
  • Able to stand for 4 hours at a time
  • Friendly and outgoing demeanor

Job Qualifications

  • High school graduate or equivalent
  • Minimum of 1-2 years of experience in customer service or sales
  • Complete Retention Specialist Certification within 60 days of hire
  • Passion to serve others
  • Effective communication skills
  • Bachelor's degree in hospitality preferred

Job Duties

  • Operates as first point of contact for members and guests entering resort
  • Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
  • Receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition
  • Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
  • Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
  • Serves as a key point of contact for new membership sales and member retention interactions
  • Engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources

Job Qualifications

Experience

Mid Level (3-7 years)


Job Location

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