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Job Overview
Employment Type
Hourly
Compensation
Hourly
Range $20.50 - $24.00
Benefits
Prescription drug insurance
Dental Insurance
Health Insurance
Adoption assistance
401(k)
Flexible spending account
Disability insurance
401(k) matching
Paid Time Off
Paid sick time
Vision Insurance
Parental leave
Life insurance
Job Description
Life Time is a premier lifestyle and hospitality company that operates luxury athletic resorts and provides exceptional health and wellness experiences. Known for its commitment to creating a vibrant and supportive community, Life Time combines fitness, healthy living, and social engagement in unique resort-style settings. With locations across the United States and Canada, Life Time continues to expand its impact by delivering comprehensive services that promote a balanced and active lifestyle. The company culture emphasizes diversity, equity, and inclusion, making every team member feel valued and empowered to contribute their best work. Life Time offers competitive wages, a range of... Show More
Job Requirements
- High school graduate or equivalent
- minimum of 1-2 years of experience in customer service or sales
- able to multi-task
- deliver high quality customer service
- perform service recovery
- possess strong verbal communication skills
- comfortable working in a fast-paced environment
- able to stand for 4 hours at a time
- demonstrate a friendly and outgoing demeanor
Job Qualifications
- High school graduate or equivalent
- minimum of 1-2 years of experience in customer service or sales
- complete retention specialist certification within 60 days of hire
- passion to serve others
- effective communication skills
Job Duties
- Operates as first point of contact for members and guests entering resort
- exemplifies a hospitality mindset to build relationships with members and guests regularly creating extraordinary experiences
- receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition
- maintains updated knowledge to appropriately educate all members and guests of club programming events pricing and policies
- assists members with account maintenance processing member needs changes and transactions including program service and product payments
- serves as a key point of contact for new membership sales and member retention interactions
- engages in problem solving and service recovery for member questions and concerns utilizing appropriate tools and resources
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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