Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
wellness programs
Job Description
Life Time is a premier hospitality and fitness company dedicated to creating extraordinary experiences for its members and guests. Known for its expansive resorts offering a comprehensive blend of fitness, wellness, and recreation amenities, Life Time strives to foster a welcoming and inclusive environment where community and exceptional service are paramount. The organization takes pride in its diverse and equitable workplace culture that respects and celebrates the unique contributions of every individual. Life Time continuously recruits, hires, trains, and promotes team members based on merit and qualifications, emphasizing personal growth, professional development, and a deep commitment to service excellence. The... Show More
Job Requirements
- High school graduate or equivalent
- minimum of 1-2 years of experience in customer service or sales
- able to stand for 4 hours at a time
- skilled at multi-tasking
- deliver high quality customer service
- proficient in service recovery
- strong verbal communication skills
- comfortable working in a fast-paced environment
- friendly and outgoing demeanor
Job Qualifications
- High school graduate or equivalent
- minimum of 1-2 years of experience in customer service or sales
- complete Retention Specialist Certification within 60 days of hire
- passion to serve others
- effective communication skills
Job Duties
- Operate as first point of contact for members and guests entering resort
- exemplify a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
- receive inbound phone calls and conduct outbound outreach with members and guests to support engagement and acquisition
- maintain updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
- assist members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
- serve as a key point of contact for new membership sales and member retention interactions
- engage in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources
OysterLink is a restaurant, hospitality, and hotel job platform.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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