Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
inclusive workplace environment
Job Description
Life Time is a premier health and wellness company dedicated to creating a healthy way of life for its communities. Known for its innovative approach to fitness, Life Time offers resort-style amenities, comprehensive wellness programs, and a vibrant community atmosphere. Their commitment to health extends beyond the gym, encompassing nutrition, spa, and family-friendly activities that encourage a balanced, active lifestyle. As a leader in the health club industry, Life Time prides itself on delivering exceptional customer experiences in a safe, clean, and welcoming environment. The organization implements rigorous safety protocols, including enhanced cleaning measures, social distancing practices, and phased reopening... Show More
Job Requirements
- High school graduate or equivalent
- Minimum of 1-2 years of experience in customer service or sales
- Comfortable working in a fast-paced environment
- Able to stand for 4 hours at a time
- Friendly and outgoing demeanor
- Completion of Retention Specialist Certification within 60 days of hire
- Passion to serve others
- Effective communication skills
Job Qualifications
- High school graduate or equivalent
- Minimum of 1-2 years of experience in customer service or sales
- Completion of Retention Specialist Certification within 60 days of hire
- Passion to serve others
- Effective communication skills
- Bachelor’s Degree in Hospitality (preferred)
Job Duties
- Operates as first point of contact for members and guests entering resort
- Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
- Receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition
- Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
- Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
- Serves as a key point of contact for new membership sales and member retention interactions
- Engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources
OysterLink connects hospitality employers and applicants.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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