Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
wellness programs
Job Description
Life Time is a premier lifestyle and hospitality company that operates a network of health clubs, resorts, and residential communities designed to enhance the lives of its members through a commitment to wellness and exceptional service. Known for its inclusive, diverse, and equitable workplace, Life Time strives to create an environment where each individual’s unique contributions are valued. As an equal opportunity employer, Life Time recruits, hires, trains, and promotes employees based on merit and qualifications, fostering a culture of respect and professional growth. The company’s broad approach to wellness combines fitness, nutrition, spa services, and social connections, creating a... Show More
Job Requirements
- High school graduate or equivalent
- Minimum of 1-2 years of experience in customer service or sales
- Ability to multitask effectively
- Comfortable working in a fast-paced environment
- Able to stand for 4 hours at a time
- Friendly and outgoing demeanor
Job Qualifications
- High school graduate or equivalent
- Minimum of 1-2 years of experience in customer service or sales
- Effective communication skills
- Passion to serve others
- Completion of Retention Specialist Certification within 60 days of hire
Job Duties
- Operates as first point of contact for members and guests entering resort
- Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
- Receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition
- Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
- Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
- Serves as a key point of contact for new membership sales and member retention interactions
- Engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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