Job Overview
Employment Type
Full-time
Hourly
Compensation
Type:
Hourly
Rate:
Range $18.25 - $21.00
Work Schedule
Standard Hours
Benefits
fully subsidized membership
discounts on Life Time products and services
401(k) retirement savings plan
training and professional development
Paid sick leave
Medical insurance
Dental Insurance
Vision Insurance
prescription drug coverage
Short term disability insurance
long term disability insurance
Life insurance
Pre-tax flexible spending plan
Dependent care plan
Parental leave
Adoption assistance
Paid Time Off
deferred compensation plan
Job Description
Life Time is a dynamic and innovative company dedicated to creating extraordinary experiences for its members and guests. Operating primarily within the hospitality and wellness sector, Life Time combines fitness, recreation, and lifestyle offerings to provide a comprehensive membership experience. As a leading resort and wellness destination, it focuses on delivering exceptional service that fosters relationships and personal growth among its community.
The Membership Concierge II role at Life Time is an exciting opportunity for those passionate about customer service and hospitality. This position functions as the professional backbone for account maintenance, service delivery, and member engagement. Employees... Show More
The Membership Concierge II role at Life Time is an exciting opportunity for those passionate about customer service and hospitality. This position functions as the professional backbone for account maintenance, service delivery, and member engagement. Employees... Show More
Job Requirements
- High school graduate or equivalent
- minimum of 1-2 years of experience in customer service or sales
- complete Retention Specialist Certification within 60 days of hire
- passion to serve others
- effective communication skills
- comfortable working in a fast-paced environment
- able to stand for 4 hours at a time
- demonstrate a friendly and outgoing demeanor
Job Qualifications
- High school graduate or equivalent
- minimum of 1-2 years of experience in customer service or sales
- complete Retention Specialist Certification within 60 days of hire
- passion to serve others
- effective communication skills
Job Duties
- Operates as first point of contact for members and guests entering resort
- exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
- receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition
- maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
- assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
- serves as a key point of contact for new membership sales and member retention interactions
- engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources
Restaurant, hotel, and hospitality jobs on OysterLink.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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