Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee wellness programs
Career development opportunities
inclusive work environment
Job Description
Life Time is a premier lifestyle and hospitality organization committed to enhancing the well-being of its members through exceptional service and engaging experiences. As a leader in the health and wellness industry, Life Time offers a variety of amenities including fitness centers, sports complexes, and resort-style facilities designed to promote a balanced and healthy lifestyle. With a focus on community and inclusivity, Life Time strives to create a welcoming environment for all members and guests, ensuring that every interaction is characterized by professionalism, respect, and exceptional hospitality.
Life Time is currently seeking a Membership Concierge II to join the... Show More
Life Time is currently seeking a Membership Concierge II to join the... Show More
Job Requirements
- High school graduate or equivalent
- minimum of 1-2 years of experience in customer service or sales
- complete retention specialist certification within 60 days of hire
- passion to serve others
- effective communication skills
- comfortable working in a fast-paced environment
- able to stand for 4 hours at a time
- demonstrate a friendly and outgoing demeanor
Job Qualifications
- High school graduate or equivalent
- minimum of 1-2 years of experience in customer service or sales
- effective communication skills
- passion to serve others
Job Duties
- Operates as first point of contact for members and guests entering resort
- exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
- receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition
- maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
- assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
- serves as a key point of contact for new membership sales and member retention interactions
- engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources
OysterLink is built for hospitality recruitment.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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