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Life Time

Membership Concierge

Job Overview

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Employment Type

Hourly
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Compensation

Type:
Hourly
Rate:
Range $17.25 - $20.50
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Benefits

a fully subsidized membership
discounts on Life Time products and services
401(k) retirement savings plan with company discretionary match
training and professional development
Paid sick leave
Medical
Dental
Vision and prescription drug coverage
short term and long term disability insurance
Life insurance
pre-tax flexible spending and dependent care plans
parental leave and adoption assistance
Paid Time Off

Job Description

Life Time Athletic Resorts is a premier destination for hospitality professionals who are passionate about pursuing a dynamic and rewarding career in the hospitality industry. As a well-established and rapidly growing company, Life Time offers a unique environment that blends a commitment to health, wellness, and exceptional service within a vibrant community. Known for its expansive resort-style facilities that include fitness centers, pools, spa services, and more, Life Time Athletic Resorts caters to individuals and families seeking to embrace a healthier, happier lifestyle. The organization emphasizes a culture of wellness, inclusivity, and professional growth, creating an engaging workplace that supports... Show More

Job Requirements

  • High school graduate or equivalent
  • minimum of 1 year of customer service experience
  • passion to serve others
  • effective communication skills

Job Qualifications

  • High school graduate or equivalent
  • minimum of 1 year of customer service experience
  • passion to serve others
  • effective communication skills
  • bachelor’s degree in hospitality preferred

Job Duties

  • Operates as first point of contact for members and guests entering resort
  • exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
  • receives and facilitates incoming phone calls from members and guests
  • maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
  • assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
  • serves as point of contact for new member acquisition and member retention interactions
  • engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources

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Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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