Job Overview
Benefits
inclusive workplace
diversity
equity
Career Development
Job Description
Life Time is a premier health and wellness company dedicated to providing exceptional service and facilities to its members. Known for its comprehensive approach that combines fitness, nutrition, and lifestyle support, Life Time operates upscale athletic clubs, resorts, and spas across the United States and Canada, catering to individuals and families seeking to improve their health and wellbeing. With a focus on creating a welcoming and motivational environment, Life Time promotes a balanced lifestyle that encourages physical activity, social engagement, and mental wellness. The organization emphasizes inclusivity and diversity, fostering a respectful and supportive atmosphere for all team members and... Show More
Job Requirements
- High school graduate or equivalent
- Minimum of 1-year customer service experience
- Minimum of 1-year sales experience
- Completion of Membership Sales Certification within 60 days of hire
- Completion of Retention Specialist Certification within 60 days of hire
Job Qualifications
- High school graduate or equivalent
- Minimum of 1-year customer service experience
- Minimum of 1-year sales experience
- Completion of Membership Sales Certification within 60 days of hire
- Completion of Retention Specialist Certification within 60 days of hire
Job Duties
- Facilitate check-in process for members and guests entering club
- Monitors, handles, and delegates incoming phone calls from members and guests
- Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
- Proactively builds relationships with members and guests, regularly creating over the top service experiences
- Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
- Functions as a player on the Certified Retention Team, assisting members requesting to cancel their membership by communicating options and facilitating the option that best suits the member
- Engage in service recovery for member questions and concerns, utilizing appropriate tools and resources to find solutions to ensure customer satisfaction
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
OysterLink helps restaurants, hotels, and hospitality businesses hire.
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